If you want someone to make things happen – Alan is your man
I have really enjoyed working with you over the years, I always felt glad when your name was mentioned in connection with a project, because I knew that meant things would go well.
We have had a difficult task to change the culture and get people talking to each other. We now have sales and operations working and planning together, and have control of Customer issues. Instead of throwing out our investment in CRM it is now an essential part of our business development plan. Alan adds value by getting people together and making things happen
Alan is a professional specialist in business change. He has worked for me in leadership roles on a number of occasions and on a variety of assignments. His pragmatic focus, attention to detail and awareness of risk when initiating and driving change projects, means that I have felt safe to trust him to protect existing customer service levels, whilst new operations and systems are being implemented.
I would strongly recommend Alan to any organisation that is going through change, whether they be an existing major corporation going through reorganisation and design, or a small company who needs help to get off the ground or reshape their ways of working.
I knew we needed to change, but I needed help to see what could be done, how we go about it, and what should happen next. The investigation quickly uncovered areas of the business for improvement and was well received by everyone involved.
Our team now realise that they can’t do IT change unless the business fully understands itself and is organised optimally. The operations management team now are progressing well using knowledge from the analysis & shaping work, and using methods that Alan taught us.
All Senior Management can benefit from a project similar to this one, especially during difficult trading times. It is essential to get the business and its people focused and working as efficiently as possible. Alan is an excellent Management Consultant – things have turned out for the best as a result of all the work his team did for us.