Contact Alan Edwards on
01684 833 336 - 07768 052205

Business Improvement facilitation – Gas detection equipment manufacturer – Crowcon

The Sales and Customer Support parts of the business recognised the need to improve customer image and service levels. Alan identified areas of weakness and implemented focused improvements.  Using the Microsoft CRM software, which had failed previous implementations, Alan turned around world-wide sales forecasting and integrated this with new Sales and Operations Planning. He also designed and implemented new centralised Customer Issues management processes, automated workflow and a central customer information database.